Gibraltar Licensed Casinos: What the Licence Covers for Irish Players

Eoin Kavanagh
| Fact checked by: , Bonus Terms & Player Protection Writer
Last updated 7 August 2026, 16:35

A Gibraltar licence is one of the stricter foreign licences an Irish player will meet, but it is issued by the Gibraltar Licensing Authority under the Gambling Act 2025, not by the Gambling Regulatory Authority of Ireland. That difference decides where you complain if a withdrawal stalls. The casinos below were matched against the Gibraltar register of licence holders. The licensing facts on this page were last checked on 7 August 2026, and the Irish position is on online gaming set out separately from what is already in force.

Casinos on the Gibraltar Register of Licence Holders

2-72h
  • Withdrawals processed within around 4 hours
  • Free withdrawals from €5 to €50,000
  • Up to 200 free spins over 10 days
18+ | T&Cs apply. Gamble responsibly.
4-10 days
  • Gibraltar Remote Gaming Licence No. 112
  • Minimum withdrawal €10 on all methods
  • Gold VIP withdrawals processed within one business day
18+ | T&Cs apply. Gamble responsibly.
4h-3 days
  • Gibraltar Remote Gaming Licence number 112
  • Visa Direct withdrawals up to 4 hours
  • 24/7 support through the Messaging service
18+ | T&Cs apply. Gamble responsibly.
24h-5 days
  • Casino licence: Gibraltar RGL 050
  • GRAI betting licence GRAI-0652-RB-26-0001
  • E-wallet withdrawals within 24 hours
18+ | T&Cs apply. Gamble responsibly.
1-4h
  • Flutter group, licence numbers published openly
  • Pay by Bank withdrawals typically 1-4 hours
  • Pay by Bank minimum deposit only €5
18+ | T&Cs apply. Gamble responsibly.
Expert Comment

Compare the company names first: two casinos on this list may share one licensed company, and in that case their terms and dispute body are usually the same too.

bet365 Casino review

bet365 Casino rating
Overall Rating4.5/5
Bonuses & Promotions 4.2
Banking & Payout Speed 4.7
Software & Games 4.4
Security & Trust 4.5
Customer Support 4.4
User Experience 4.6
bet365 Casino at a Glance
Key FeatureOne wallet shared with the bet365 sportsbook
Welcome BonusUp to 200 free spins over 10 days
Min. Deposit€5–€10 depending on method
Number of GamesApproximately 1,500+ (unconfirmed)
Game ProvidersPlaytech, in-house titles and other studios (unconfirmed list)
Payment MethodsVisa Debit, Mastercard Debit, bank transfer, Trustly
Payment ServicesPayPal, Apple Pay, Paysafecard
Mobile AppiOS and Android, casino inside main app
VIP ProgrammeNo public VIP tiers published
RTPTypically 94–97% on slots
LicenceGRAI remote betting; casino under MGA (check footer)
Operatorbet365 Group / Hillside entities
Launch Date2000 (bet365 brand)
Legal Age18+
bet365 Casino on Mobile
bet365 Casino inside the main bet365 app on iOS and Android
bet365 Casino payment methods including PayPal, Apple Pay and debit cards
bet365 Casino licensing, KYC checks and responsible gambling tools for Ireland
bet365 Casino: Hits and Misses
  • Stated withdrawal processing target of around four hours, with Visa Direct possibly inside two
  • No fees on any listed withdrawal method, with bank transfers up to €50,000
  • Free spins welcome offer needs only €10 in lifetime deposits to qualify
  • Holds a GRAI remote betting licence, listed on the public Irish register
  • Casino, sportsbook and live dealer games share one balance and one login
  • GRAI has not yet opened casino licences, so casino cover still relies on Malta
  • Free spins prizes of 5, 10 or 20 are randomised, not a fixed amount
  • Withdrawals must normally return to the deposit method, which is awkward to change
  • No published VIP ladder or tiered loyalty scheme for casino players
bet365 Casino quick review

Withdrawals processed within around four hours, no listed fees, and bank transfers up to €50,000: the bet365 Casino payments review details each method.

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888 Casino review

888 Casino rating
Overall Rating4.3/5
Bonuses & Promotions 4.3
Banking & Payout Speed 3.9
Software & Games 4.5
Security & Trust 4.6
Customer Support 4.1
User Experience 4.4
888 Casino at a Glance
Key FeatureIn-house 888 slots and table games
Welcome Bonus100% up to €500, 40x wagering
Min. Deposit€10
Number of GamesApproximately 2,000+
Game Providers888 in-house studio, Evolution, NetEnt, Pragmatic Play (approx.)
Payment MethodsVisa, Mastercard, PayPal, Skrill, NETELLER, Paysafecard, bank transfer
Payment ServicesSkrill, NETELLER, PayPal, MuchBetter
Mobile AppiOS and Android apps, plus browser
VIP ProgrammeYes, invitation-based VIP Casino Club
RTPAround 95-97% on most slots, varies by title
LicenceGibraltar Remote Gaming Licence No. 112
Operator888 Eire Limited (Gibraltar)
Launch Date1997
Legal Age18+
888 Casino on Mobile
888 Casino mobile app home page as seen by players in Ireland
888 Casino cashier on mobile with Irish payment methods and limits
888 Casino licensing details for 888 Eire Limited under Gibraltar Licence 112
888 Casino Strengths and Weaknesses
  • Irish casino service licensed in Gibraltar under Remote Gaming Licence No. 112, named on every page
  • Choice of welcome offers: 100% up to €500 or 100 free spins for a €10 deposit
  • Operator history going back to 1997, with its own in-house slot and table studio
  • Withdrawal timeframes published per method, including a one-day pending window for Gold VIP members
  • Standard pending period of three business days before any withdrawal is processed
  • 40x wagering on the match bonus, with Skrill and NETELLER deposits excluded from the offer
  • Live chat only available while logged in and during operational hours, which are not published
888 Casino quick review

Withdrawals wait three business days pending, then take 4-5 business days in total on Skrill and NETELLER, up to 10 by wire, as our 888 Casino payments analysis details.

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William Hill Casino review

William Hill Casino rating
Overall Rating4.4/5
Bonuses & Promotions 4.0
Banking & Payout Speed 4.5
Software & Games 4.4
Security & Trust 4.6
Customer Support 4.2
User Experience 4.4
William Hill Casino Quick Facts
Key FeatureOne account for sportsbook, Vegas, poker and bingo
Welcome Bonus200 free spins on Big William Hill Fortune for a €10 stake
Min. DepositTypically around €5-€10 depending on method
Number of GamesApproximately 1,700-2,000
Game ProvidersPlaytech, Games Global, Red Tiger, ELK Studios, Pragmatic Play
Payment MethodsVisa, Mastercard, bank transfer, Apple Pay, PayPal
Payment ServicesVisa Direct, PayPal, Skrill, Neteller, Paysafecard
Mobile AppiOS and Android (Vegas app)
VIP ProgrammeNo public tiered VIP scheme confirmed
RTPTypically around 94-97% per slot
LicenceGibraltar Remote Gaming Licence 112 (casino); GRAI-1096-RB-26-0001 (sportsbook)
OperatorWH Ireland Limited (Evoke plc group)
Launch Date1934 (brand); online casino since the late 1990s
Legal Age18+
William Hill Casino on Mobile
William Hill Vegas app on iOS and Android for Irish players
William Hill payment options including Visa Direct withdrawals within four hours
William Hill Gibraltar Remote Gaming Licence 112 and safer gambling tools
William Hill Casino: Strengths and Weaknesses
  • Casino operated under Gibraltar Remote Gaming Licence 112, with the operator named in every footer
  • Visa Direct card withdrawals stated at up to four hours, weekends included
  • Support runs 24/7 through Messaging, and one login covers sportsbook, Vegas, poker and bingo
  • Free spin winnings are capped at €30 and unused spins disappear after 24 hours
  • Casino side is not yet licensed by the Irish regulator; no phone line confirmed for Irish players
William Hill Casino quick review

Visa Direct withdrawals within about four hours, other cards in 1 to 3 working days: the William Hill Casino payments analysis reads the stated rules.

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bwin Casino review

bwin Casino rating
Overall Rating4.3/5
Bonuses & Promotions 4.1
Banking & Payout Speed 4.4
Software & Games 4.3
Security & Trust 4.6
Customer Support 4.0
User Experience 4.4
bwin Casino Quick Facts for Ireland
Key FeatureCasino, sportsbook and poker on one account
Welcome Bonus100% up to approximately €100, 35x (deposit + bonus)
Min. Deposit€10
Number of GamesApproximately 400+ casino games
Game ProvidersTypically NetEnt, Playtech, Evolution, Pragmatic Play
Payment MethodsVisa, Maestro, bank transfer, instant banking
Payment ServicesPayPal, Skrill, Neteller, Google Pay, Paysafecard
Mobile AppiOS and Android casino apps
VIP ProgrammeNot published for Irish players
RTPTypically 94-97% on slots
LicenceGibraltar RGL 050 (casino); GRAI-0652-RB-26-0001 (betting)
OperatorElectraWorks Limited (Entain plc)
Launch Date1997
Legal Age18+
bwin Casino Mobile Screenshots
bwin Casino app for iOS and Android used by players in Ireland
bwin Casino cashier with PayPal, Skrill and debit card withdrawal options
bwin Casino licensing details for Gibraltar RGL 050 and responsible gambling tools
bwin Casino: Hits and Misses
  • Casino licensed in Gibraltar under RGL 050, with ElectraWorks Limited named in the Irish terms
  • E-wallet withdrawals through PayPal, Skrill and Neteller are processed within roughly 24 hours
  • One account covers casino, sportsbook and poker, which suits players who follow GAA and racing
  • Casino products carry no Irish licence yet; the GRAI licence covers remote betting only
  • Welcome bonus wagering of 35x deposit plus bonus within 30 days is demanding for casual players
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PayPal, Skrill, Neteller and Google Pay withdrawals are listed at up to 24 hours, debit cards at 3-5 business days. The bwin Casino payments analysis sets out each method, the €10 minimum deposit and why the deposit method fixes the payout route.

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Betfair Casino review

Betfair Casino rating
Overall Rating4.3/5
Bonuses & Promotions 4.0
Banking & Payout Speed 4.6
Software & Games 4.3
Security & Trust 4.5
Customer Support 4.2
User Experience 4.4
Betfair Casino Quick Facts for Ireland
Key FeatureCasino, sportsbook and Exchange on one account
Welcome Bonus€2 free bonus, 1x wagering, 7 days
Min. Deposit€5 via Pay by Bank; €20 standard transfer
Number of GamesApproximately 1,000+ titles
Game ProvidersBlueprint (Jackpot King), Evolution, others
Payment MethodsDebit card, Pay by Bank, bank transfer, Apple Pay
Payment ServicesVisa, Mastercard, Apple Pay, PayPal (typically)
Mobile AppiOS and Android apps, plus browser
VIP ProgrammeNo public VIP scheme confirmed
RTPTypically 94-97% on slots
LicenceGRAI (betting); MGA/CRP/131/2006 (gaming)
OperatorFlutter Entertainment plc group
Launch DateBetfair brand founded 1999
Legal Age18+
Betfair Casino Mobile Screenshots
Betfair Casino mobile app on iOS and Android for Irish players
Betfair Casino payment options including Pay by Bank and Apple Pay
Betfair Casino licence details including Malta Gaming Authority MGA/CRP/131/2006
Betfair Casino Hits and Misses
  • Licence entities and numbers listed on a public regulatory information page, not buried in terms
  • Pay by Bank withdrawals are stated at 1-4 hours, with a €5 minimum
  • The €2 free bonus carries only 1x wagering, which is unusually light
  • The Irish casino welcome offer is small next to the sportsbook and UK casino deals
  • Standard bank transfers take 1-5 days and need a €20 minimum deposit
Betfair Casino quick review

Pay by Bank withdrawals stated at 1-4 hours, standard transfers at 1-5 days, and a €5 minimum both ways: the Betfair Casino payments analysis sets out each rail.

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How We Ranked the Gibraltar Licensed Casinos

The ranking is built from what each operator publishes, its licence entry on the Gibraltar register and the answers its support gave to written questions. Commission paid to this site and the size of a welcome offer on its own do not move a casino up the list.

Exclusive Bonuses and Welcome Offers 0%
Fast Deposits and Secure Withdrawals 0%
Quality Games and Software Providers 0%
App Design, Navigation and Interface 0%
24/7 Assistance and Response Quality 0%
Licensing and Data Protection Standards 0%

Bonuses and the terms behind them

A Gibraltar-licensed offer placed higher when the wagering requirement, the maximum stake while wagering and the expiry were printed on one page in plain figures, with wagering at or below 35x the bonus. Wagering on deposit plus bonus, game weightings hidden in a separate document or a winnings cap below the bonus amount lowered a placing.

Withdrawals, KYC and payment methods

Placings rose where the operator published a pending period of 24 hours or less, stated its KYC documents before the first deposit and offered debit card or bank transfer withdrawals in euro. A pending window above 72 hours, a fee on withdrawals or source-of-funds requests without a stated threshold lowered a placing.

Game range and approved suppliers

We counted in favour of a casino whose game providers hold their own Gibraltar or comparable approval and whose RTP figures could be read inside each game before play. Missing RTP information, or a lobby built from suppliers we could not trace to any regulator, pulled a casino down.

Mobile site and how the account area is built

On mobile we looked at what the operator publishes and what its interface exposes: whether deposit limits, the account history and the self-exclusion tool sit within the account menu rather than behind a support request. A casino that hid responsible gambling tools from the mobile view, or that kept its terms only on the desktop site, lost ground under this heading.

Licence details and what they bind

This criterion carries the most weight on this page, because the angle is the licence itself. A casino placed higher when its footer named the licensed company and the licence held from the Gibraltar Licensing Authority, and when that company and the brand both appeared on the register the Gambling Commissioner keeps under section 14 of the Gambling Act 2025. A brand missing from the approved list, a footer naming a different company from the terms, or a Gibraltar badge alongside an unexplained Curaçao or Kahnawake licence for Irish customers lowered a placing.

Customer support and the complaints route

Support was weighed partly by availability, with live chat across the evening and an email address raising a placing, and partly by what the operator says happens after a complaint. A published internal complaints procedure with a stated response time, and a named alternative dispute resolution body behind it, raised a placing; a terms page that names no escalation route at all lowered it, whatever the chat hours.

Expert Comment

If you deposit large sums, licence details and the KYC criterion matter most, because source-of-funds checks follow deposit size rather than how long you have played.

What a Gibraltar Licence Means Since the 2025 Act

Gibraltar replaced its Gambling Act 2005 with the Gambling Act 2025, which was assented on 23 March 2026 and brought into operation on 1 April 2026 by Notice of Commencement LN.2026/064. The notice commenced the whole Act except sections 55 to 77, the part on regulated functions and regulated individuals, and those sections still await a separate notice in the Gazette.

The Act splits the work in two: the Licensing Authority, which is the designated Minister, grants licences, while the Gambling Commissioner regulates the licence holders afterwards. Under section 17, offering remote gambling to the public is a regulated activity regardless of whether the customer is in Gibraltar or elsewhere, which is how a Gibraltar-licensed company can lawfully take bets from a player in Cork.

Operators already licensed under the 2005 Act were grandfathered.

Schedule 8 treats an existing licence as one granted under the new Act until a fresh licence is issued, without a new application, so a casino describing itself as licensed under the 2005 Act is not necessarily out of date, only using older wording. What I check first on any footer is whether the company named there matches the company on the register, because the licence attaches to the company and the approved brands listed beneath it, not to a logo.

Checking the Gibraltar Register Before You Deposit

Section 14 of the Gambling Act 2025 requires the Gambling Commissioner to keep a register of licence holders in writing, correct and up to date, and the Gambling Division publishes it on its website with each company’s licence categories and its approved brands.

The register lists companies rather than casino names, and many of them are subsidiaries of groups Irish players already know from betting. A brand name on a casino lobby has to be traced back to one of those companies, and that trace is the one check a Gibraltar badge cannot do for you.

The steps below take a few minutes and need nothing but the casino’s own footer and the register page.

Six Steps to Verify a Gibraltar Licence Yourself

These steps follow the order in which the information appears, starting from the casino’s own pages and ending at the regulator’s.

  • Step 1
    Scroll to the footer and note the full legal name of the operating company and the regulator it names. A footer that names only a brand, or says licensed without naming who issued the licence, is the first warning.
  • Step 2

    Open the Gambling Division register page

    Go to the Gambling Division website run by HM Government of Gibraltar and open the register of licence holders, the list it keeps under section 14 of the Gambling Act 2025.
  • Step 3

    Find the company in the B2C list

    Look for the company under B2C remote gambling operators and confirm its categories include Gaming Operator, since a Bookmaker licence alone does not cover casino games.
  • Step 4

    Open the approved brands for that company

    Open the approved brands list attached to that company and check that the exact casino name and domain you are about to use appear on it.
  • Step 5

    Compare the terms page with the register

    Open the casino's terms and conditions and confirm the contracting company is the same one on the register, because that is the company you would have a claim against.
  • Step 6

    Note any second licence for Irish customers

    Check whether the terms state a different licence for players in Ireland. Some groups hold several licences, and the one that applies to your account is the one the terms name.

What Irish Law Covers and What Still Awaits an Order

The Gambling Regulation Act 2024 set up the Gambling Regulatory Authority of Ireland, which was established on 5 March 2025, and a commencement order, S.I. No. 31/2026, brought a large body of the Act into force on 5 February 2026, including licensing powers and the enforcement and complaints framework.

That order covered betting first. Remote betting licences issued by the GRAI took effect from 1 July 2026, and in-person betting licensees whose Revenue licences expire on 30 November 2026 can move to GRAI licences from 1 December 2026.

Online casino gaming is the gap that matters on this page.

The Minister told the Dáil in October 2026 that licensing for gaming, remote and in-person, was expected to commence in early 2027, and the desk found no commencement order for gaming licences when this page was last edited. Until gaming licences are actually issued, no online casino holds an Irish licence for its casino games, and an Irish player at a Gibraltar-licensed casino relies on Gibraltar’s rules, Gibraltar’s regulator and the operator’s own dispute body. When the GRAI begins licensing gaming, the question on this page changes from which foreign licence is strongest to whether the casino has moved under Irish supervision at all.

Gibraltar Compared with Other Licences Irish Players Meet

The table sets the Gibraltar licence beside the other licences that appear in casino footers seen from Ireland, using what each regulator publishes about its register and its role in disputes. It describes the licence, not any casino that holds one.

LicenceIssued byPublic registerDispute roleIrish standing
GibraltarLicensing Authority (Minister)Yes, with approved brandsRegulator oversight, ADR named by operatorForeign licence
Malta (MGA)Malta Gaming AuthorityYesPlayer support unit, ADRForeign licence
KahnawakeKahnawake Gaming CommissionYesCommission complaint processForeign licence
CuraçaoCuraçao Gaming AuthorityYes, under new lawVaries by licence holderForeign licence
Ireland (GRAI)Gambling Regulatory Authority of IrelandBetting licences only so farGRAI complaints frameworkDomestic, gaming not yet licensed

KYC, Source of Funds and Gibraltar Withdrawals

Gibraltar operators work under the Proceeds of Crime Act and the Gambling Commissioner’s anti-money-laundering code for the remote industry, which was updated in 2026, so identity checks before a first withdrawal are a legal duty rather than a casino’s choice.

In practice the KYC request arrives in two layers. The first is identity and address, usually a passport or driving licence and a recent utility bill or bank statement. The second, source of funds, comes when deposits cross a threshold the operator sets internally under its risk assessment, and it can ask for payslips, bank statements or evidence of a property sale or inheritance.

The threshold is rarely published, and that is the part readers most often ask about.

What reduces the delay

Upload identity documents before you request a withdrawal, keep the payment method in your own name, and withdraw to the method you deposited with, since a change of method usually triggers a manual review. Where a casino asks for source-of-funds evidence, ask support in writing what amount triggered the request and which documents close it; a written answer gives you something to quote if the matter later goes to the operator’s dispute body.

Bonuses, Inducements and the Credit Card Question

The Gambling Regulation Act 2024 contains restrictions on inducements, advertising and the use of credit cards for gambling, but a restriction in the Act binds a casino only once it is in force and only where the casino falls within the Irish licensing regime.

For casino gaming that second condition is not yet met, because gaming licences have not been issued. The desk could not confirm a commencement order applying the credit card ban to online casinos, so it is written here plainly as unconfirmed rather than assumed either way.

Many Gibraltar-licensed groups also hold a licence from Great Britain’s Gambling Commission, which has banned credit card gambling since April 2020, and some apply the same rule across all their markets, including Ireland.

Read the payment page rather than relying on the licence. On bonuses, the Gibraltar code requires terms to be fair and transparent, which is a standard, not a cap on wagering; the multiplier and the maximum stake are set by the operator.

Complaints: Where an Irish Player Actually Goes

A complaint against a Gibraltar-licensed casino starts with the operator’s own complaints procedure, and if that does not resolve it, the next step is the alternative dispute resolution body named in the operator’s terms.

The Gambling Commissioner oversees licence holders and can act on a breach of licence conditions, but a regulator’s oversight is not the same as an ombudsman deciding your individual dispute, and the distinction catches readers out. The GRAI’s complaints and enforcement framework was commenced on 5 February 2026, yet it reaches operators within the Irish regime, which for casino games means none until gaming licences are issued.

The comparison below sets the two routes side by side as they stand for casino play.

Gibraltar licence

Irish GRAI licence

Operator must keep a public register entry with approved brandsGRAI publishes its licensees, currently betting operators
Covers online casino games todayGaming licences await commencement, expected in early 2027
Disputes go to an ADR body named by the operatorComplaints framework run by an Irish statutory regulator
Regulator based outside the StateRegulator answerable to the Oireachtas
AML code for remote gambling updated in 2026KYC duties under Irish anti-money-laundering law
Grandfathered licences from the 2005 Act remain validNo grandfathering of foreign licences into the Irish regime

When the Gibraltar Badge Is the Wrong Reason to Choose

A Gibraltar licence tells you the operating company passed a licensing process in a jurisdiction with a published register, an AML code and a regulator that can take action against it, which is more than several other footer badges can say.

It does not tell you the casino’s withdrawal limits, its source-of-funds threshold or how its dispute body has ruled before.

Nor does it put an Irish regulator behind your account. A foreign licence, however well run, protects you through a foreign process, and the practical difference shows up when a withdrawal is held for months under a review you cannot see, because the only bodies that can intervene sit outside the State. Readers sometimes treat Gibraltar as near enough to Irish supervision; it is not, and the gap will remain until the GRAI licenses gaming and the casino applies.

Expert Comment

Upload your identity documents before the first deposit; a passport or driving licence and a recent utility bill or bank statement usually clear the first layer of KYC.

Gambling Responsibly at Gibraltar Licensed Casinos

Set a deposit limit in the account area before your first deposit, and set it at a figure you would accept losing in full, because a limit chosen after a losing session tends to be chosen too high. Gibraltar operators must offer self-exclusion and limit tools, but an exclusion at one brand does not reach a casino run by a different company, so excluding from one site is not the same as stepping away from gambling.

Treat casino play as paid entertainment rather than a way to earn money. If you find yourself chasing losses, borrowing to play or hiding play from people close to you, stop and use the support services listed below this section, which are free and confidential.

OrganisationPhone number
National Gambling Helpline (GamblingCare)1800 936 725
Extern Problem Gambling089 241 5401
Helplink gambling counselling0818 998 880
Gamblers Anonymous Ireland01 872 1133
HSE Drugs and Alcohol Helpline1800 459 459

What to Remember About Gibraltar Licences

The figure worth keeping is the gap between 1 July 2026, when GRAI remote betting licences took effect, and the start of gaming licensing that the Minister has said is expected in early 2027. Casinos sit in that gap, which is why this ranking leans on the Gibraltar register rather than on any Irish licence. The licensing position here was last checked on 7 August 2026; once the GRAI issues its first gaming licence, the order of this list would be rebuilt around which casinos hold one.

Questions About Gibraltar Licensed Casinos

Playing is not an offence for an Irish adult. Online casino gaming has no Irish licence yet, since GRAI gaming licensing awaits commencement and is expected in early 2027, so Gibraltar-licensed operators serve Irish players under Gibraltar’s Gambling Act 2025 rather than under an Irish licence.

Who issues a Gibraltar gambling licence?

The Licensing Authority, which under the Gambling Act 2025 is the designated Minister, grants the licence. The Gambling Commissioner then regulates the licence holder and keeps the register of licence holders under section 14 of the Act, which is published on the Gambling Division website.

Is a licence under the old 2005 Act still valid?

Yes. Operators licensed under the Gambling Act 2005 were grandfathered when the 2025 Act came into operation on 1 April 2026, and they are treated as licensed under the new Act until a new licence is issued, without needing to apply again.

Can the GRAI handle my complaint against a Gibraltar casino?

Not for casino play at present. The GRAI’s complaints framework applies to operators within the Irish regime, and for casino games that regime has issued no licences yet. Use the operator’s complaints procedure first, then the dispute resolution body named in its terms.

Why did a Gibraltar casino ask for source-of-funds documents?

Gibraltar operators must follow the Proceeds of Crime Act and the Commissioner’s anti-money-laundering code, which require checks once deposits cross a risk-based threshold. The threshold is set by the operator and seldom published, so ask support in writing what triggered the request.

How do I check that a casino brand is on the Gibraltar register?

Find the operating company in the footer, open the register of licence holders on the Gambling Division website, locate the company under B2C remote gambling operators and open its approved brands list. The brand and its domain should appear there by name.

Does a Gibraltar licence mean I cannot use a credit card?

Not by itself. Many Gibraltar-licensed groups also hold a British licence, where credit card gambling has been banned since April 2020, and apply that rule widely. Check the casino’s payment page, because the licence alone does not settle it.

Eoin Kavanagh
Article author: Eoin Kavanagh
Regulation & Compliance Analyst
Eoin Kavanagh reads gambling law by the section. He says which parts of the Gambling Regulation Act 2024 are in force and which are still waiting for a commencement order, and he names who issued every licence he writes about.

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