Check whether your gambling has become a problem

Niamh Hegarty
| Fact checked by: , Casino Games & Software Analyst
Last updated 9 October 2026, 15:18
  • Safety
  • Strategy

This guide is for anyone in Ireland who has started to wonder whether their betting or casino play has crossed a line. We walk you through the nine-question Problem Gambling Severity Index, explain how to score it honestly, and show what each score band means. You will also find the practical tools that exist right now: deposit limits, cooling-off, operator self-exclusion and bank gambling blocks. The national helpline is 1800 936 725, free and open around the clock.

How do I know if my gambling is a problem?

What separates a habit from a problem

Most people who gamble never run into trouble with it, so the question is not whether you bet but what the betting is doing to you. Clinicians and researchers look at two things: how you behave around gambling, and what it costs you outside the bookmaker’s app or the casino lobby.

The amount alone tells you less than you might expect.

Someone spending €50 a week they can comfortably spare is in a different position from someone spending €20 they had set aside for the ESB bill. What matters is whether the money was ever yours to lose, and whether you can stop when you planned to stop.

The patterns that show up first

Chasing losses is usually the earliest sign, and the easiest to explain away. You lose €80 on Saturday, and on Sunday you go back to win it back rather than for the enjoyment of the game. Bonus offers can feed this, because a reload deal with 35x wagering on a €100 bonus means €3,500 of bets before you can withdraw, which keeps you playing well past the point you meant to finish. Other early signs include raising your stakes to feel the same buzz, hiding sessions from the people you live with, and feeling irritable on days you cannot bet.

None of these on its own is a diagnosis. Together, and repeated, they are the reason the screening questions below exist.

The nine PGSI questions mapped to warning signs

Warning signPGSI questionArea coveredExamplePractical response
Loss of controlBet more than you could afford to lose?BehaviourRent money used for a sessionSet a weekly deposit limit
ToleranceNeeded larger amounts for the same excitement?Behaviour€5 stakes became €25 stakesSet a maximum stake or loss limit
ChasingGone back another day to win back losses?BehaviourNext-day session to recover a lossUse a cooling-off break
BorrowingBorrowed money or sold anything to gamble?BehaviourCredit union loan spent on bettingAsk your bank for a gambling block
Financial harmCaused financial problems for your household?Social consequenceBills missed after a losing monthCall 1800 936 725 for advice
Guilt and stressFelt guilty, stressed or anxious about gambling?Personal consequenceLying about where the money wentSelf-exclude and talk to someone
Expert Comment

The borrowing row is the one we would read twice. Once money that was never yours goes into an account, the maths of chasing changes completely, because every loss now carries interest. If that row describes you, skip the deposit limit and go straight to a gambling block and the helpline.

How to score yourself honestly

The Problem Gambling Severity Index is a nine-item self-assessment used by gambling researchers and regulators, including the Gambling Commission in Great Britain for its national survey. It asks about the last twelve months, and each answer carries a score from 0 to 3.

Answer “never” for 0, “sometimes” for 1, “most of the time” for 2 and “almost always” for 3. Add the nine scores together, so your total lands somewhere between 0 and 27.

The standard bands are 0 for non-problem gambling, 1 to 2 for low risk, 3 to 7 for moderate risk and 8 or more for problem gambling. You will see slightly different cut-offs on some sites, because a later revision of the scale moved low risk to 1 to 4 and moderate risk to 5 to 7. The threshold that matters most, 8 or more, is the same in both versions.

Be strict with yourself on the borderline answers.

If you hesitate between “sometimes” and “never”, the hesitation is usually your answer. The screen is not a medical diagnosis, and a high score is a reason to talk to someone rather than a label. A low score is also no guarantee, because the questions only cover what you are willing to admit over the past year.

What to do once you have a score

The steps below run from the lightest tool to the strongest. Start where your score puts you, and do not wait to work through them in order if things are already serious.

  • Step 1

    Answer all nine questions in writing

    Write each answer down with its score rather than doing it in your head. Seeing the total on paper makes it harder to round down, and you can repeat the exercise in a month to compare.
  • Step 2

    Set deposit and loss limits today

    Every licensed operator offers deposit limits in the account settings. Choose a daily, weekly or monthly figure you can genuinely afford. Lowering a limit usually applies at once, while raising one is subject to a waiting period.
  • Step 3

    Switch on reality checks and session reminders

    Reality checks show a pop-up after a set time telling you how long you have played and what you have won or lost. They interrupt the trance of a long session, which is exactly when chasing starts.
  • Step 4

    Take a cooling-off break

    A cooling-off period locks your account for a short spell, typically from a day up to several weeks. Use it after a bad loss, when the urge to win the money back is strongest.
  • Step 5

    Self-exclude and block payments

    Self-exclusion closes your account for months or years and has to be requested from each operator separately for now. Ask your bank to block gambling transactions on your card as a second barrier.
  • Step 6

    Ring the national helpline

    Call 1800 936 725, the GamblingCare.ie helpline, which is free, confidential and open 24 hours. Extern Problem Gambling and Gamblers Anonymous Ireland also offer counselling and peer support.
Expert Comment

Steps two to four rely on you staying disciplined inside an account you can still open. That is why we treat step five as the real turning point: self-exclusion and a bank block remove the choice, and on a bad night that is worth more than any limit.

Operator tools against outside help

Once you know your score, you have two kinds of support to choose from, and they work in different ways. Operator tools change what you can do on a betting site; outside support deals with why you keep going back.

The Gambling Regulation Act 2024 set up the Gambling Regulatory Authority of Ireland and provides for a National Gambling Exclusion Register, so that one request would cover every licensed operator. We checked public reporting and found no confirmation that the register is operational yet, so until it is, self-exclusion works operator by operator. If you hold accounts with four bookmakers, that means four separate requests, and a fifth site you never signed up for is still open to you.

The comparison below sets the two routes side by side.

Self-exclusion tools compared with counselling

Here is what each route does well and where it falls short, based on the published supports from the GRAI and GamblingCare.ie.

Operator tools

Helpline and counselling

Limits and exclusion take effect within the account settingsBooking counselling can take longer than a phone call
Each operator handled separately until the national register runsOne call to 1800 936 725 covers all your gambling
Addresses access, not the reasons you gambleWorks on chasing, stress and the urge itself
Free to use on any licensed siteGamblingCare.ie, Extern and Gamblers Anonymous are free
Expert Comment

We would not treat this as a choice between the two. Exclusion buys you time away from the apps, and counselling uses that time to deal with the cause. Anyone scoring 8 or more on the PGSI is better served by doing both in the same week.

Helping someone close to you

Sometimes the person asking this question is a partner, a parent or a friend rather than the gambler. The same nine questions work as a guide, although you can only answer the ones you have actually seen.

Signs that tend to be visible from outside include money going missing, sudden loans, long stretches on the phone during matches, and a mood that rises and falls with results. Raise it calmly, at a time when nobody has just won or lost, and talk about what you have noticed rather than what you suspect.

You can ring 1800 936 725 yourself.

GamblingCare.ie supports family members as well as gamblers, and Gamblers Anonymous Ireland points relatives towards Gam-Anon style support. If your finances are tied together, protect them first: separate accounts, a gambling block on any shared card, and a conversation with MABS if debts have built up. You cannot make someone stop, but you can stop their gambling from taking your money with it.

Questions about recognising problem gambling

What PGSI score counts as problem gambling?

A total of 8 or more out of 27 falls in the problem gambling band. Scores of 3 to 7 are moderate risk on the standard scale, and 1 to 2 are low risk.

Is there a free gambling helpline in Ireland?

Yes. The GamblingCare.ie national helpline is 1800 936 725, free, confidential and open 24 hours a day. Extern Problem Gambling and Gamblers Anonymous Ireland also provide free support.

Can I self-exclude from every Irish betting site at once?

The Gambling Regulation Act 2024 provides for a National Gambling Exclusion Register for that purpose. Until it is confirmed as operational, you request self-exclusion from each operator separately.

Can my bank stop gambling payments?

Many Irish banks let you block gambling transactions on your debit card through the app or by asking customer service. It is a useful second barrier alongside self-exclusion.

Does losing a lot of money mean I have a problem?

Not by itself. What matters is whether you can afford the losses, whether you chase them, and whether gambling is causing stress, secrecy or money trouble at home.

Niamh Hegarty
Article author: Niamh Hegarty
Bonus Terms & Player Protection Writer
Niamh Hegarty reads the clause most players skip, such as the cap on bonus winnings or the maximum bet rule, and works out in euro what it costs you. She also covers deposit limits and self-exclusion.

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