Understand what the Gambling Regulation Act changes for you
This guide explains which parts of the Gambling Regulation Act 2024 already protect Irish players and which still wait on a commencement order from the Minister. It is written for anyone who bets or plays online from Ireland and wants to know what a GRAI licence means in practice, why a foreign licence is not the same thing, and how to check an operator and make a complaint. Every legal point below was checked against the Revised Acts text, the GRAI and the Department of Justice.

What is already in force for players
The Act is being switched on in stages, and the stage that matters most to players came through S.I. No. 31/2026, which the Minister for Justice signed on 3 February 2026 and which took effect on 5 February 2026.
That order commenced the ban on credit cards as a means of paying for gambling, the duty on licensees to let customers set monetary limits on remote gambling, and the rules on closing accounts and refunding the money held in them. It also gave the GRAI power to cap how much can be lodged with a licensee, and it obliges licensees to report suspicious gambling activity to the Authority.
Enforcement came with it.
Under the same order the GRAI can impose administrative fines of up to €20 million or 10% of turnover, whichever is greater, and can ask the courts to order an unlicensed operator to stop trading. The Betting Act 1931 and the Totalisator Act 1929 were repealed at the same time, so the old Revenue-based betting licences are being replaced rather than run in parallel.
What still waits on an order
Not every section listed in the Act is live, and that distinction carries real weight for a reader. Our analysis found no commencement order for remote gaming licences, which would cover online casino games, and the GRAI has said gaming, lottery, B2B and charitable licences will open in phases through 2027 and 2028. Where we could not confirm that a section, such as the advertising watershed in section 149, has been commenced, this page says so rather than presenting it as settled law.
GRAI betting licence versus a foreign licence
The rows below set an operator holding a GRAI remote betting licence against one relying only on a licence issued abroad, using the obligations the Act and the GRAI describe.
GRAI remote betting licence | Foreign licence only |
|---|---|
| Credit card payments prohibited under the Act | Depends on the rules of the issuing regulator |
| Must let you set monetary limits on remote gambling | Limits offered under foreign rules, if at all |
| Complaints and enforcement handled by the GRAI in Ireland | Complaints go to the foreign regulator or its chosen body |
| Fines of up to €20 million or 10% of turnover | No GRAI sanction reaches an unlicensed operator's licence |
| Age verification required before play | Age checks are standard under most regulators |
Payments, limits and your account
For most players the first visible change is at the cashier, because a licensee can no longer accept a credit card for gambling or facilitate credit in any other form.
Debit cards, bank transfers and e-wallets are not caught by that ban, although an e-wallet funded from a credit card raises a question each operator answers in its own terms, so read the payment page before you rely on one. The Act also requires licensees to give you the means to set monetary limits on remote gambling, and the GRAI holds a separate power to cap the amount that may be lodged with a licensee at all.
Account closure is now a legal obligation.
When you ask a licensee to close your account, the commenced provisions on account closure and refunds govern how the balance held for you is returned, which removes much of the old uncertainty over dormant funds. KYC and anti-money-laundering checks continue alongside all of this: a licensee must verify age before you play and, in most cases, will ask for identity documents before a first withdrawal, and a larger withdrawal can typically trigger a source-of-funds request. Those checks come from anti-money-laundering law as much as from the Act, so they are not a sign that an operator is stalling.
Key dates in the Act's commencement
| Date | Milestone | Effect on players |
|---|---|---|
| 5 February 2026 | S.I. No. 31/2026 takes effect | Credit card ban, deposit limits, account rules |
| 9 February 2026 | GRAI opens betting licence applications | Operators begin applying via the portal |
| 30 June 2026 | S.I. No. 304/2026 commences Social Impact Fund | Funding framework for harm reduction |
| 1 July 2026 | GRAI remote betting licences commence | Online betting moves to GRAI oversight |
| 1 December 2026 | In-person betting licence deadline | Shop betting moves to GRAI oversight |
Checking an operator and complaining
The Act gives you a regulator at home, but only for operators that actually hold one of its licences, so the useful habit is to check the register before you deposit rather than after a dispute.
The February 2026 order commenced the GRAI’s complaints functions together with its enforcement powers. In practice a complaint usually starts with the operator’s own procedure, and the GRAI becomes the next step where that procedure fails.
A logo in a website footer proves nothing.
The steps below follow the order we use when we review an operator for this site, and each one relies on public information rather than on an account or a deposit.
How to verify a licence and raise a complaint
Four steps, from confirming the licence holder to escalating a complaint the operator has not resolved.
- Step 1
Find the operator's legal entity name
Read the terms and conditions or the footer for the company name and registration number. A brand name alone is not enough, because the licence is issued to the company behind it. - Step 2
Search the GRAI public licence register
Look up that company on grai.ie. If it offers betting to Irish customers and does not appear, it holds no Irish licence, whatever other regulator it names on its site. - Step 3
Use the operator's complaints procedure first
Submit the complaint in writing, keep copies of messages and transaction records, and note the reference number. A written trail makes any later escalation far easier to assess. - Step 4
Escalate to the regulator that licensed it
If the operator holds a GRAI licence, take the unresolved complaint to the GRAI. If it holds only a foreign licence, the route is that foreign regulator, under its rules.
Bonuses, advertising and open questions
Section 157 of the Act deals with inducements, and its wording is strict: a licensee may not offer an inducement to a person or a specific group of persons, and the Minister may make regulations restricting offers to the general public.
The section defines an inducement as a benefit or advantage intended to encourage participation in gambling, which would take in free bets, free spins, cashback and VIP rewards aimed at individual customers. Breaching it is a criminal offence, carrying up to five years’ imprisonment on indictment.
Our analysis could not confirm that section 157 or the advertising rules in section 149, including the proposed 05:30 to 21:00 broadcast watershed, have been commenced, and no inducement regulations under section 157(4) were found during our checks, so treat both as provisions in the Act whose practical effect depends on a further order.
The National Gambling Exclusion Register is in the same position. The GRAI has tendered for the technology behind it, but we found no confirmation that it is open to players, and self-exclusion remains something you arrange operator by operator until it launches.
Related Terms
Questions about the Gambling Regulation Act
Can I still use a credit card to gamble online in Ireland?
Not with a GRAI licensee. S.I. No. 31/2026 commenced the prohibition on credit cards as a means of payment for gambling, effective from 5 February 2026.
Does the GRAI license online casinos?
The GRAI has placed remote gaming licences, which cover casino games, in a later phase planned for 2027 and 2028, and we found no commencement order for them during our checks.
Is a Malta or Curaçao licence the same as an Irish one?
No. A foreign licence applies the issuing country’s rules, and complaints go to that regulator. The GRAI’s complaint and enforcement routes cover only operators holding a GRAI licence.
Can a licensee refuse to let me set a deposit limit?
No. The commenced provisions oblige licensees to let customers set monetary limits on remote gambling, and the GRAI may separately cap the amount lodged with a licensee.
Are personalised bonus offers banned already?
Section 157 prohibits inducements to individuals or specific groups, but we could not confirm it has been commenced. Check the GRAI website for the current commencement status before relying on it.
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What we check first is whose name is on the licence, because a foreign licence covers the rules of the country that issued it and gives an Irish player none of the routes the Act creates. For betting, an operator offering services here needs a GRAI licence, and holding one elsewhere does not change that.